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A Brief History of Online Shopping,Questions to Ask a New Match

 · The number and value of online sales are on an upward trajectory. In global ecommerce sales will likely reach more than $5 trillion. This growth is being fueled by a  · Reports of out-of-date food being delivered were less common, but not insignificant. Just over one in ten people (13%) we surveyed had received food products in an online shop that were past their date markings. 7% received products past their use-by date. 8% received products past their best before date. 4% received products past their expiry  · Editors' Choice. Abine's Blur is a browser add-on that acts as a basic password manager and oh so much more. For $39 a year, it'll let you shop without revealing anything  · Posted in Legal services & complaint processes, Shopping & contracts on by Amanda:: Tags: Regulated by us, Distance sales contracts:: Comments (). A lot of Here’s a lengthy collection of some of the best questions to ask a new match when dating online. Keep in mind that you don’t have to ask all of these, but just pick and choose the ones that are ... read more

People can now make quality purchases from their comfort zones. Your email address will not be published. A Brief History of Online Shopping. March 2, Posted in Blog. by donszem. March 2, donszem. What is Online Shopping? History of Online Shopping Electronic shopping was invented by an English inventor called Michael Aldrich. In , he invented the earliest form of e-commerce which allowed online transaction processing between business and customers, as well as between business and business.

The invention of the first ever web browser, i. the World Wide Web in is the second major proponent of online shopping. Without an interconnected internet, there would be no online marketplace at all. That man is the major reason why millions of people have access to the internet which hosts numerous e-commerce platforms.

After the establishment of these two very important platforms, the expansion of online shopping was only imminent. In , Netscape developed an encryption-based internet security protocol called SSL — or Secure Sockets Layer. Just ask any ecommerce owner how important an SSL certificate is for business.

You see, an SSL makes it difficult or impossible for the exchange of information on the internet to be intercepted. When buying something online, you are required to send sensitive details directly to the online shop. Because of its security, SSL is always required for basically all financial transactions online. The first online marketplaces were established. First came Amazon. com joined the party. At the time eBay was called AuctionWeb—good thing they changed the name.

I made an order back in May that was a pre-order for some collectibles I collect. There is an option on the website to cancel my order but when I try to cancel, I never get any response whatsoever. I have already been charged the full amount but I would rather just get it back considering that the pre-order statement told me that the products would be out by June. Hi Cade, thanks for reaching out to us here.

Have you had a chance to read what we suggest in the blog post? When you send our form to the business in a way that you can confirm that they received it by email, mail, or fax , the law gives the business 15 days to refund you. I would suggest reading through the blog post in detail and following the steps outlined in each section. Please let me know if any parts of it are unclear! It was sent back to our warehouse. Is this a common practice?

Hi Jeff — thank you for asking a question here! I made a purchase on September 25 online from a company in Canada and had to return the item because of poor fitting. I returned the item to the company on October 9 and was informed by the company that they had received my retired item. It is now November 18, and I have yet to hear back from them or receive my refund.

What can I do to get my refund? Hi Maddy, thanks for reaching out to us here. That sounds like a frustrating situation. If you run into problems requesting a charge back, try giving us a call and we can try our best to point you in the right direction.

Our phone number is 1. I hope this is helpful to you and best of luck! Hi Maddy, ordered some items from a website which never got to me. What else can I do? Hi Adesewa, thanks for reaching out to us here. Have you followed the steps outlined in the blog post? Have you sent the cancellation form to the business this is explained in the blog post?

If so, your credit card provider should be able to provide charge backs as long as its within the amount of time that they allow on their specific policy. You paid by credit card? Hi Amanda. I would like to found out, what can I do when something I ordered never came and instead, I received something else. I ordered Adidas sneakers while I got a scharf.

When I informed the company in the UK about the issue sending them all the proofs, pictures they respoded that this is not their fault but the fault of the logistic company and that they cannot do anything.

They argue that sending back this delivery would cost me a lot and also take a very long time, so it is meaningless. I dont want to keep this delivery and I want a full refund.

What can I do now? They also have their refund policy stated on their webpage so when I was trying to refer on it, they just insist on their own. Please help! If you are unsatisfied with the options the business has offered you, I would suggest sending them a cancellation request stating that you would like your money back or like the correct product to be sent to you.

You should not be asked to pay for return shipping to return the scarf. If the business does not refund you within 15 days, your recourse is through your credit card provider. Like it says in the blog post, you should at that point contact your credit card provider and request that they reverse the charges on your account be prepared to share your communication with the business and proof of what happened.

I hope this helps and best of luck. I purchased something on my credit card online on December 20, for express delivery. It stated that I should receive the item with in 5 to 8 business days. It is now January 4, I still have not received the item. Will I still be able to get a refund from my credit card company. Hi Sean, thank you for the detailed information.

I think it was a good idea that you wrote a follow-up email to the company as credit card companies want to see that you have attempted to solve the issue with the company directly first. Just make sure that you have all receipts and copies of your attempt to communicate with the company before contacting the credit card company. As we do not regulate credit card companies, we would not be able to guarantee that they will provide you with a refund but hopefully they will.

Good luck, Sean! I bought 2 items from Costco online service but I did not receive them because the driver left them at front door and the were stolen. The value of both are near Cad.

I was really nervous and worry about this problem. When I file the police report and sent to Costco LP department that are responsible for investigation, they told me your claim is denied and you have to dispute with your financial institue.

Hello and thank you for your question. As Costco suggested, you may want to contact your credit card company. We do have a blog post about this process here. We hope everything gets resolved and you will be able to get a refund. the address on package is Jon , bent rd, Auburn.

What can I do! Hi Betty, thanks for reaching out to us here. It sounds like you need to get in touch with them about how to return the items. To be eligible, you need to contact us via email at Info ShoppyDaily. I order 2 things at Hi Julie, thank you for contacting us and asking a question. You have certainly taken the right steps by first contacting the company and then your credit card provider. If you know that the company has gone bankrupt, you may be able to find out who the bankruptcy trustee is but this process may be hard as the company may not have been operating out of Canada.

Unfortunately, you may not have any recourse in this case. I ordered a dragon boat paddle from Apex Sports apexpaddles. com on December 4, That week we did not receive any confirmation from them so I called them the following week. I did talk to someone who told me that they would not get to my order till the middle of January.

I said I still would like the paddle and they charged our credit card on December It is now the end of February and I have not heard anything from this company. I have emailed, left many messages using the same phone number, tried messenger and recently Facebook. I am not sure what to do. I hope every day a paddle shows up at my house. I was given the website information from a lady on my team that had previously bought from them. What should I do now? Is there any way to find out if this company folded?

Please help me. Hi Marlene, thank you for asking a question here. One thing we can suggest that you may have not tried is to contact your credit card provider. Have as much paperwork as you can such as receipts and your attempts to contact the company and call your credit card provider.

They may ask for those supporting documents but sometimes they can provide you with charge-back in some cases. Best of luck to you, Marlene! I paid for an ultrasaber 2 months ago. They keep sending me an automatic message saying they are backed up and have been, it will take weeks for my order and for them to reply to messages.

Like said, been 2 months. I want a refund, told them multiple times, but obviously they are not getting the message. I spent a lot of money on this. I have no other information on where my package is, its status, or estimated delivery. Please help. The card provider may be able to give you a charge-back. I hope this information is helpful to you! I have recently purchased a prosthetic item from a small company.

I was sent a confirmation email of my order, but no email afterwards for shipping notification nor tracking number. All attempts of contacting them have been met with no response. On their website, they promise a full refund if the item has not arrived after 3 months of placing the order. What can I do when 3 months come by it has now been 2. Hi R, thanks for reaching out to us here. In this situation, I would suggest following the steps we outlined in this blog post. If you have any questions about the detailed steps, please let me know!

What happens if my purchase is for an event and the event never happened. I have been trying to get my credit card company to dispute it but because I waited so long for the company to provide it my credit card company said that they can not dispute. I have been dealing with this for over 6 months and I still can not get my refund.

Hi Tiffini, thanks for reaching out to us here. Are you able to get in contact with the organizers of the event or the platform where you made the purchase? If you can, I would suggest continuing to contact them and escalating this with their customer support. I ordered an object off of an online site called shopyzaz. I went back to the site and it says the site no longer exists? i ordered online.. got the confirmation order was placed. days past and went to store.

no confirmation it was there but they found my order from days before and filled it. can i pick this up again, or ask for a refund now and get my stuff for free. or do i let them know i picked it up already. its confusing times right now. is any of this against the law or do I win for once. What do you do when you order something from a website and the company has a confirmation email but never ships it? I have messaged them numerous times and it has now been four months and they will not give me a tracking number or refund my money.

Hi Kate, that sounds like a frustrating situation. In this case, you may want to contact your credit card provider and see if you can get a chargeback. I have ordered an item from BestBuy which I never received. BestBuy claims to have shipped it, and that the fault lies with Canada Post. Can I cancel my distance sales contract considering the promised delivery date has been missed by over 30 days? I ordered something April Their website says days. When I email them I get the same standard response that sorry for delay will expedite logistics?!

I ordered from Latticebell. Hi Theresa, in that case, you may want to reach out to your credit card company and request a reversal of charges. When I email them I get the same standard response that sorry for delay will expedite.

And I ordered from website wish!? Hi Farhan, you may want to contact your credit card provider and request a reversal or charges or contact the customer service team at Wish to see if they may be able to help in this case. I have asked for a refund but say that as it has been dispatched they cannot provide me with a refund.

Hi Elizabeth, you may want to contact your credit card provider and request a reversal of charges. Still no delivery. I think they never had the items I ordered. Companies name is Stay at Home. How long is to long to wait for a delivery? Placed a order in March, charged me in April still no delivery. Hi Greg. Thanks for reaching out to us. If you would like to cancel, the first thing we recommend is contacting the business. They have 15 days to refund you the total amount.

If they refuse and it sounds like they have , your next step would be reaching out to your credit card provider to request a reversal of charges. Hi i purchased an item online and was promised business days delivery. I contacted the seller numerous times for help with investigating the stall. They kept responding rudely and eventually stopped answering my emails. I resorted to commenting on their live streams to get their attention.

They even responded but at that time it was passed 32 days. I had a ticket opened with Canada post and I was told the merchant should have done that. The merchant lied to me say the item was in Canada but when Canada post investigated the item was still at a usps facility. I requested a refund and the merchant refused.

The ticket I opened with Canada post has pushed the parcel to move it is scheduled to be delivered in the middle of this month which will make almost 50 day. I disputed it with my bank before the delivery status began updating and I have been refunded. I no longer have a need for the product and the item is considered not eligible for return.

What should I do in this matter? I also had to pay custom fees on the package so will I be reimbursed for my custom charges upon return? Hi Melly, thank you for reaching out to us here.

My problem is I bought a LV knock off purse from China. I received the purse but it is not what I ordered…totally different size. I told them I wanted to return it and expected the to pay for my return shipping cost and also wanted a refund of the shipping from it being shipped to me, since this is their fault due to false advertising. I have not heard back from the company at all…. what is my recourse when I have received the product but want to return it for a refund but they are not answering me as to where to send it, etc.????

That is probably the only recourse I can suggest as the company is not responding to you. If you have any record of you trying to reach the company emails or phone call attempts have them ready as the credit card company may ask for proof.

Hopefully you can give me some advice… I ordered from a company online using my debit card on May Immediately after I ordered, I got a confirmation and my card was charged, but after that I heard nothing about the item actually shipping. I checked the UPS tracking every day and it never updated or showed that item had actually shipped, just that a label had been made.

On June 14th I contacted them to ask if the item had actually shipped, they responded with an identical response to the email I sent them on June 4 they apologize, COVID, my item was shipping out priority the following week etc. I emailed them backing telling them this and that they had already told me that exact same thing 2 weeks prior. They got back to me, apologized and said they had contacted their warehouse and confirmed that my item had indeed been shipped out and to give it 24 to 48 hours for the tracking to update.

They ignored this email. I emailed them again on the evening of June 18, again saying I wanted to cancel and recieve a refund. Again this email was ignored. I emailed them right away saying I was no longer interested in the item and wanted a refund. I apologise for such a long comment, but I just want to know what my options are? Can I despute the charges even though I paid with my debit card? Hi Ana, thanks for explaining your situation.

But again, every store has a right to set their own refund policy. I think your best bet is to work with the business to try to come to a solution if your item was delivered within 30 days of the supply date.

You may have better luck if you call their customer service line directly and explain the situation. Hey there ok I ordered so e clones from gta clones they said days delivery due to covid usual delivery 2 days! I ordered may 24! I paid by e transfer so far I have called many times and left voicemail. No response! I have left many emails with one response! I have asked for my money back! still no clones and no money!

Tks in advance. Hi Jamie, thanks for reaching out to us here. We have been hearing from many consumers about delays with online orders. If your item has not arrived with 30 days of the expected delivery date, you can follow the steps that we outline in this post to cancel your order and request a refund from the business. Please note, we have a form available to officially cancel your order info about this is linked in the blog post , so please use that instead of a regular email saying you would like to cancel.

If the business does not refund you, you would not be able to pursue the recourse through your credit card provider, as you did not use a credit card to pay for the item. I hope this works out for you and best of luck! Hi Sarah, thank you for posting your question. In your case, the last resort would be to contact your credit card provider assuming that you paid with your credit card.

We have written a blog post about this so please take a look here. I hope you will be able to get your money back! Question from a small business retailer with an online store: How can we protect ourseles from loss? We have had product delivered by Canada Post that the customer assumes has been stolen when left at the door. Do you have any other suggestions? Hi Meghan, thank you for posting your question. We do not regulate any of these business sectors so please understand that these are just some ideas and suggestions.

Have you thought about adding a disclaimer in your shipping policy or even within a product post to make it clear that you cannot be responsible for a package loss after it leaves your hand? If customers are worried about their delivery environment, they can pay for insurance or signature on delivery. My first time dealing with this type of business. The tracking number stopped refreshing at the 29 th of June and it says delivery in transit.

The lack of professionalism is killing me at this point. I keep sending emails just wanting a tracking number no response. Money that seems little to them matters to some of us. Help please. Hi Zar, thank you for posting your question here. Have you contacted the delivery company with your tracking number?

Canada Post, UPS etc. all have contact phone numbers so you may want to give them a call and see if you can talk to someone. You can do that here. I hope this information will point you in the right direction! You may not hear back from the seller but send it away and keep a record. Then contact your credit card provider and see if you can get a refund. I hope you will be able to sort this out quickly! I ordered online at Cookstore a KitchenAids Pro line mixer.

They delivered at July 30th, at Hello — this is a difficult issue to decipher as returns and exchanges are not regulated by any governmental organizations, especially online.

The best you can do in this situation is to deal with the seller directly and see if they would give you an exception. When you contact them, perhaps ask to speak with the supervisor and explain your situation. I hope you will be able to resolve the issue with the seller. I ordered a pair of sneakers and after waiting for 3 months for my order, they delivered a scarf.

When I contacted them they said there was a mixup with the logistics company and they would fix the problem and send me the correct order. They then sent me an email saying the item was a promotional item and they are out of stock and that if I wanted a similar item I should add money.

They sent me a catalogue saying I should select an alternative item. I selected the same item and they told me They cannot give me because it cost more than what I paid. Please help me get my full refund because I did nothing wrong. Hi Trevor, thanks for asking a question here. Having said that, you may be able to get your money back through your credit card provider assuming you paid with a credit card. I hope you will be able to get your money back soon!

I ordered a bike in Germany and it was not delivered within the agreed period 6weeks , so I decided to cancel the order and they refunded my money back 2 weeks later. Then another 2 weeks later 10 weeks in total the bike is gonna be delivered to me in Canada according to the the tracking information after paying the customs fees.

what if the bike is delivered with no customs fees in my door with no signature? Hi — this is certainly an interesting situation. If you need additional information about the customs fee, you may want to give them a call or visit a local post office and ask. I hope this will point you in the right direction! What if you used e-transfer as your form of payment?

Hi Carmen, if you have used e-transfer as a form of payment, it is hard to get a refund as there is less protection compared to credit card transactions. Have you contacted the business directly to cancel your order?

You can use one of our forms on our website to send it to them. I hope you will be able to get a refund. I hope you can help me with my current situation. I ordered an item online from an ad, and when it came, it is not what I expected. So I emailed the store to return it and get a full refund. In the email, I told them I want to return the item because I was unsatisfied. They got back to me saying that there is nothing missing in the order, the refund is out of their compensatory range. I was so mad.

As a customer, that is not my fault and should not be a reason for them to feel entitled to keep my money when I am unsatisfied with their product. It should be illegal to say that to a customer especially when they put those claims on the return and refund policy on their website. I emailed them again explaining that what they are offering is unacceptable, together with a screenshot of their policy from the website. I brought the issue to Paypal, then the store offered me two options: either they refund me 19 USD this time, or I send the item back to an address they provided, which is in China, and I have to pay the shipping fee on my own, to get the full refund.

The item shipped from Mississauga and they want me to send it back to their warehouse in China! I described the issue and they got back to me with the same offer, to send the package back at my own expense. I have already decided I am not gonna do any of what they are asking me and just seek a legal action. At this point, I am very helpless. And Paypal is no help at all. It seems that they protect the sellers more than the buyers.

When I googled the return address they provided, I saw a thread from the Paypal community describing the same situation with the same seller. Some people are even saying that the address is non existent, and that they did not provide a detailed info, no company name, contact etc, just a plain address so it is kinda suspicious.

Apparently this seller had inconvenience many people before and PP still continue to work with them. And any amount of money is important now that we are in this situation. I am in Ontario, by the way. Hi Denise, sounds like this is a very frustrating situation. Online purchases are really tricky as many companies as in your case are located outside of Canada. You may want to contact your local consumer protection office and see what they suggest.

I hope they will be able to point you in the right direction! I have a situation here. i moved from Quebec to Ontario. I gave my household goods to transfer, to a private truck transportation company.

Then as I moved to a new province and all my household was in that truck and I have 1 little kid and one new born, I decided to pay what they are asking for. I paid them, but the truck never came to delivery in 2 days. pls advise what to do and where to go to file complain against these for charging wrongly, forcing re-routing, taking away my money and not showing up at all.

Do I have to go at different places to file case on them or there is one government body where I can file complaint for all these? Can I call police as they took away my money? Hello and sorry to hear about your situation. As you moved from Quebec to Ontario, I would contact both of those provincial regulators to see if they would be able to help you.

In Quebec, it would be the Office de la protection du consommateur and in Ontario, it would be Consumer Protection Ontario. I hope one of these organizations will be able to assist you with your situation. I ordered items and they arrived but are not at all what I ordered. It is going to cost me 3 times the value to return for possible refund and PayPal says I need to return or no refund at all even though the sellers have admitted in emails to me that they never had the products they were advertising for sale.

How do I report them or get my full refund without returning. PayPal is useless as they keep saying return. Do I contact the authorities, my financial institution, the government? Please advise. Hi TJ, thank you for contacting us.

If the product you received is dramatically different from what was advertised, you may want to contact the Ad Standards Canada. I hope they will be able to help you! Hi, How are you? I am in San Francisco and I purchased a very expense diamond ring as a gift to my wife as a mail order because the company is in Seattle. But the ring was missing when I open box. Fedex drop the package off to my mom while I was not home which it supposed to signed by me.

But the driver failed to do that nor asking for me when she delivered. Also when I track the shipment I found out that Fedex website indicated that someone else signed for the package which I do not know.

I filed the police report and also dealing with the security department head from that company now but he seems not very helpful and not willing to help me to resolve the problem.

So what if the merchant did not response to me? What right do I have to get my money back or get my replacement diamond ring back? Hi Louis, thank you for leaving us a comment here. I really empathize with your situation but unfortunately, our organization is located in British Columbia, Canada. You may want to contact a consumer protection agency in your state to seek support.

I hope you will be able to resolve the issue quickly, Loius. How do you now they are in British Columbia, Canada. I ordered and shipped from their Seattle office Blue Nile. So, I do not have any protection at all if I pay by bank wire? Is consumer protection agency is my only way?

Hi Louis, Our organization Consumer Protection BC is located in Canada. Because your place of residence is in California, contacting California Department of Consumer Affairs would probably be the first step for you. I purchased a Garden vacuum online. I paid by debit card rather than credit card. Is there anything I can do? Hi Mike, thank you for contacting us. This blog was posted by us Consumer Protection BC and we are located in British Columbia, Canada.

You have mentioned that you are in the UK so you may need to contact your local or federal consumer protection agency in order to receive advice.

Now, when I contact them about it, there is no response and email is the only way to contact them and I check their website and its gone now. Please help me out.

Hello and thank you for reaching out to us. If the website no longer exists, the business may have gone bankrupt or it was a scam. In a case like this, you can try contacting your credit card provider for a charge back. I had placed an order with labelsuit of rs but I did not receive any confirmation till 4 days so I contacted them then they told me that my order was cancelled and culd update as thr site is not working as of now.

I gave them the account details. N few mins later rs was desucted from my account. Hi Karishma, thank you for contacting us. Guessing from the currency, are you located in India? If so you would need to contact your local consumer protection agency to get accurate advice. If you do live in BC, please let me know we have a form you can use on our website. And these questions should also be avoided when it comes to a first date.

Down the line, yes, these almost all will be important questions with a few exceptions. Easy responses include:. A lot of people jump headfirst into online dating without taking the time to get all their ducks in a row. People get nervous on first dates. When you ask these questions, listen to their answers.

Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE. More people are doing their grocery shopping online than ever before. And there are clear benefits, particularly when you're navigating COVID restrictions — being able to shop any time you want and avoiding contact with others, for example. But online grocery shopping isn't all smooth sailing. One complaint that we hear often is of food being delivered that's close to or past its date marking.

It could be a 3L bottle of milk that expires in 24 hours; an expensive fillet steak bought as a treat for an anniversary dinner on the weekend that has to be eaten on the day of delivery instead; a bag of salad mix that's already past its use by date.

It might be just a minor inconvenience, but sometimes it's a major disruption, and can even pose a potential health risk.

While you might choose to buy a short-dated product in store because you know you can use it that day or you're drawn to its marked-down price , having one foisted on you can be irritating, to say the least. It's pretty annoying to get a week's worth of groceries only to find all the meat will need to be used in a couple of days. Jessica says "I received meat that would have needed to be consumed in the next six hours to remain in date.

I had already cooked that night's dinner so it was wasted. I don't generally check the use by date on dairy goods but have been caught out with a large tub of yoghurt being past the use by date by the time I went to use it a couple of days later," says Gina. Some survey respondents even speculated if sending short-dated products was a retailer tactic for getting rid of products close to the end of their shelf life.

When you're shopping instore you can check the date marking on a product's label and reach to the back of the cabinet for an alternative with a longer shelf life.

Clearly you don't have this option when shopping online, so are there measures in place to ensure you don't receive unreasonably short-dated or even out-of-date food products? Supermarket giants Coles and Woolworths dominate the online grocery shopping industry in Australia, so we reached out to them for comment. A Coles' spokesperson told us, "We aim to stock only fresh products of the highest quality in all of our fresh food departments.

But they add, "We don't currently offer our customers the choice to select specific use-by dates for individual items. Woolworths' online shopping platform has more functionality. A Woolworths' spokesperson told us: "Our dedicated personal shoppers hand-pick fruit and veg for online orders to meet the unique requests of our customers. This can include picking an under-ripe banana for later in the week or ready-to-eat avocado for that night's dinner.

Kerry says, "I like that when you buy items like bananas you can ask for some that are yet to ripen, so you get some yellow and some green. I've also learnt you can add notes to most items so I ask for the fresh items such as prepared salads with expiry dates as far in the future as possible after my experience of getting one that was a few days after purchase.

It requires more effort but I think it's worth it. You can order more to last longer and shop less. Both Coles and Woolworths offer refunds or exchanges for products that don't meet expectations.

It's an offence for retailers to sell food that's past its use-by date, according to Australian food regulator FSANZ. A food that's past its best before date can still be sold, however, provided the food is fit for human consumption — it hasn't deteriorated or perished, for example.

But it might not be something you'd choose to buy if you were shopping instore. So what are your rights if you receive an out-of-date food product, or if you feel short-changed by the short-dating on a delivered food item? A Coles spokesperson tells us: "We offer a full refund or replacement for products that do not meet our customers' quality expectations. Likewise, a Woolworths spokesperson tells us: "If customers have any concerns with the quality of a fresh food product they've bought either instore or online, they can return it for a refund and replacement as part of our Fresh or Free guarantee.

In practice we found that customers aren't always opting to ask for a replacement or requesting a refund. In John's experience, "Mostly the supermarket refunds without question, but it is still hard when you have to make a special trip to the supermarket to pick up a replacement.

But almost a third did pursue an exchange or refund for expired and short-dated foods, and the experience of those who shared details with us was generally positive. Gary agrees.

Rebecca's experience was similar. Adrienne says: "In my case, the cauliflower rice was due to expire on the day of receipt and I complained and got a refund. While a positive resolution to a problem is pleasing, it wouldn't be necessary if customers are delivered fresh, good quality and in-date products in the first place — our research shows that this isn't always happening. Supermarkets should take responsibility for sticking to their own guidelines, rather than the onus being on individual shoppers to complain and ask for refunds.

Date marks indicate the shelf life of a food — the length of time a food should keep before its quality begins to deteriorate or, in some cases, it becomes less nutritious or unsafe. All food with a shelf life of less than two years must carry a date marking, and there are two main types:. This is the date up until which you'd expect a food to retain all of its quality attributes — colour, taste, texture and flavour, for example — provided the package is unopened and it has been stored correctly.

It's safe to eat past this date, but its quality may have diminished. This is the last date on which the food is safe to eat, again provided the package is unopened and it has been stored correctly.

After this date the food shouldn't be eaten due to health and safety reasons — a build-up of bacteria may occur, for example. Short-dated is an expression used to describe a product that's at, or very close to, its date marking. Our food expiry date survey was sent to people from the CHOICE research community who have previously indicated in surveys they shop for groceries online. A total of online grocery shoppers responded. The CHOICE research community Voice Your Choice is made up of around 12, people representing CHOICE members and Australian consumers.

Our in-house consumer research team designs all surveys and analyses the results to ensure they are reported in a robust and fair way. Fieldwork was conducted 1—16 July Skip to content Skip to footer navigation. Top of the content. JavaScript is disabled If possible, please enable JavaScript for an enhanced experience on the CHOICE website.

Food expiry dates and online grocery shopping What happens when supermarkets deliver out-of-date food? Rachel Clemons. Last updated: 08 September Fact-checked. Fact-checked Checked for accuracy by our qualified fact-checkers and verifiers. We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.

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Food expiry dates and online grocery shopping,Blog categories

Here’s a lengthy collection of some of the best questions to ask a new match when dating online. Keep in mind that you don’t have to ask all of these, but just pick and choose the ones that are  · Posted in Legal services & complaint processes, Shopping & contracts on by Amanda:: Tags: Regulated by us, Distance sales contracts:: Comments (). A lot of  · Reports of out-of-date food being delivered were less common, but not insignificant. Just over one in ten people (13%) we surveyed had received food products in an online shop that were past their date markings. 7% received products past their use-by date. 8% received products past their best before date. 4% received products past their expiry  · So you’re online dating, you find someone you’re interested in, and it turns out they’re interested in you too—That’s great! You’ve matched, you’ve connected, you’re into  · As soon as possible. That’s the general idea. Get that number, get off the Internet, get into a nice wine bar, close that deal. Swallow your stupid fear and just do it. More  · Editors' Choice. Abine's Blur is a browser add-on that acts as a basic password manager and oh so much more. For $39 a year, it'll let you shop without revealing anything ... read more

Just out of curiosity, should this package never arrive, is there anything I can do? Given the flooding in BC late last year, we knew it may face delays and were OK with that. I purchased two items from the bay website on Nov 14 What should I do? then one day nothing!! What can I do?

You should not be asked to pay for return shipping to return the scarf. Please make sure to keep all email correspondence as proof. Hi Carmen, if you have used e-transfer as a form of payment, it is hard to get a refund as there is less protection compared to credit card transactions. And all of a sudden they shipped a product to me without any email notice, online shopping asks for date, which i thought was from the seller whom I actually bought from. Are you a business? If you would like to cancel, the first thing online shopping asks for date recommend is contacting the business. If you decide you would like to cancel your order, I would suggest using the information in the blog post.